Deagon Car Wash FAQs
When are you open?
We’re open 24 hours a day, 7 days a week, 365 days a year — including public and bank holidays.
Our wash is also attended daily from 7:00 AM to 5:00 PM, weather permitting. If you need assistance during these hours, our friendly staff are here to help.
Do you accept cash?
Yes — we accept both cash and card on all equipment, including:
- Laserwash
- Self-Serve Bays
- Vacuums
- Dog Wash
- Vending Machine
We also provide change machines on-site for your convenience.
Need help using cash or any equipment? Just ask one of our team members during attended hours.
Why didn’t the Auto Wash remove all the dirt or bugs?
Our laserwash is a powerful, touch-free clean. However, some stubborn grime like baked-on insects or road film needs pre-treatment.
Machines can’t see grime, and they won’t scrub physical debris.
If your car hasn’t been washed for a few weeks, road grime may bond to the paint.
If you feel a slippery film on your paint, it’s too much for any chemical or machine to safely remove.
Best Results Tip: Use a self-serve bay with pre-soak and foam brush on trouble areas, then finish with a Laserwash.
Why didn’t my wheels come clean in the Auto Wash?
Brake dust is tough. It bonds to rims with heat.
Jet angles can’t reach inside tight spokes.
For best results, we recommend a quick manual clean in a self-serve bay before using the Laserwash.
The underbody/side wheel blasters help with this also so best to upgrade your wash according.
Will the Laserwash affect my paint protection?
Not at all. Our system is:
- 100% touchless
- Uses Australian-made, non-corrosive chemicals
- Safe for ceramic coatings and waxes
It actually helps extend the life of your protection layer!
Why are there still spots after a wash?
Some drip points (like under mirrors or spoilers) may leave soap or rinse spots after drying. These are harmless and can be wiped with a chamois or microfiber towel.
We use spot-free rinse to reduce water marks from town water.
Why does it take time for soaps to switch in the self-serve bays?
Each soap line runs individually from the engine room. When switching, it takes 5–8 seconds to flush the previous product.
Tip: Leave a small patch to clean while the new product flows through, then finish with the next setting.
Why didn’t the Self-Serve start when I put in a dollar?
The Self-Serve machines require $2 to start them. You will get two minutes for $2
Do you have pH neutral soaps?
Our soaps are slightly acidic (to remove alkaline road grim, grease and brake dust) and slightly alkaline (to remove acidic bird poo and tree sap). Quite often Ceramic Coating suppliers will demand you use pH neutral soaps to avoid damaging their product – however we wash thousands of cars with ceramic coatings (including our own) with no issues. Ultimately the choice is yours.
What are the height restrictions for the automatic Laserwash and Self-Serve bays?
The Laserwash is restricted to 2.1m
Self-Serve bays are up to 3.5m. This varies on some of the bays and the height restrictions are shown at the top of the bays.
Why is my plastic trim fading?
I think I left my floormats or other belongings at the wash.
We hold onto all lost property for one week. Please come back to the wash to see if it is still there. Note that in some instances left property is taken by other members of the public and we are not responsible for any items left at the wash.
The wash scratched my car.
This is not possible as the automatic Laserwash is touch-free. The only thing on contact with your car is soaps, waxes and water.
If you used the self-serve bays, the only thing that comes in contact with your vehicle is the foamy brush. These are made from high quality hogs hair and do not scratch your car. You should clean both your vehicle and the brush with the high-pressure gun before using the foamy brush.
My card has been charged twice.
Some times the transaction is cancelled due to a communication error but still shows as pending in your account. If it is still not cleared in a couple of days please call back.
I was overcharged for the Self Serve / Dog Wash on my credit card.
This only happens if you accidently pressed the wrong quantity. We understand this was a mistake and can refund the difference. Text us with how much you used, what is the last 4 digits of your credit card are and when and where you made this transaction. If you used your phone you will need to get the last 4 digits of your “Virtual Card”.
• IPhone go to Wallet, select the Card, then three dots … at the top and provide Apple Pay number.
• Android. Open Google Wallet, select the Card, then select “Details” and then provide Virtual account number.
Refunds take a few days to return to your account.
I lost $2 in Bay 1 / Vacuum
Sometimes we also get jammed coins due to people using foreign or sticky coins. If you are local please drop back and we can give you a refund.
I want a tax invoice / receipt.
Please send an email or text with the service provided and date and time. We will get someone to respond in the next 24 hours.
Is the Laserwash working?
As far as we are aware the Laerwash is working. It is open 24/7. We have recently installed a door that opens once the wash starts. If you are experiencing problems do you need the call to be diverted to the owner?
I am at the carwash and the vacuum is not working. It took my money
Occasionally we have issues with breakdowns. Please go to another machine and we can refund you within 24 hours.
The dog wash is dirty / blocked
Sometimes inconsiderate people leave it in a mess. We have staff there from 8 to 5 so if you can find them they will clean it, otherwise please use the second dog wash.
The dog wash is not working
Occasionally we have issues with breakdowns. Please go to the other dog wash and we can refund you within 24 hours.
Where are you located?
We are located at 11 Depot Rd, Deagon QLD 4017. You can find us on Google Maps. Type in Deagon Car and Dog Wash.
Can I bring a Caravan / Small Truck / Motorhome / boat in to wash?
Yes we have large bays that will take a Caravan, small truck or boat. The height limit is 3.6m. Bay 1 has a raised platform.
Can I take a large vehicle through the Laserwash?
The height limit on the Laserwash is 2.1m and can accommodate a large 4WD. For anything larger you will need to use our self-serve bays.
Can I go through the Laserwash with an Awning / Roof Rack / Ladder?
The Laserwash will go around an awning and roof rack in most circumstances. Do not go through with a ladder, or spotlights or antennas over the height limit. Make sure anything in the tray of a ute is tied down or removed prior to use.
Do I wash my own vehicle or is there someone who can do it?
We have a number of options. You can wash your own vehicle in the self-serve bays, or go through our Automatic Laserwash. The top option at the Laserwash provides a pre-clean of your windows and wheels and a chamois and tire shine at the end. We also offer detailing which you can book online.
What is the cost on the Self Serve bays and Vacuums?
We currently charge $1/minute
What is the cost of the Laserwash?
The cost ranges from $20 for the Economy Wash to $35 for the First Class wash which is available during manned hours.
What is the minimum cost for the self-serve car wash?
The minimum cost is $2 and you will get two minutes. Once you have inserted a minimum of $3 the self serve will start.
Refunds process
Please text us with which machine it was, how much, the time and date and if you used cash or card or your phone.
If you used our physical card please provide the last 4 digits
If you used your phone you will need to get the last 4 digits of your “Virtual Card”.
– IPhone go to Wallet, select the Card, then three dots … at the top and provide Apple Pay number.
– Android. Open Google Wallet, select the Card, then select “Details” and then provide Virtual account number
Refunds take a few days to return to your account.
Can I use the automatic Laserwash with a side awning, roof rack, spot lights or antenna?
The Laserwash is touchless which means it is not affected by side awnings, roof racks, spot lights or antennas. You do need to be mindful of the heigh restriction. We have lots of vehicles use without issue however ultimately the choice is yours. If in doubt use the Self Serve bays.